Hometown: Detroit, MI

Major and class standing: interdisciplinary Humanities, Junior

Where you interned: Rocket Mortgage

What was your internship title and role/responsibilities?
Title: We’ve Got Mail Intern
– Attended mandatory & optional Intern events as outlined by the Internship Program
– Participated in the Summer of Cheese (SOC) event which was designed to solve a business challenge while encouraging networking within other business areas
– Completed projects, tasks, and reports using excel as assigned by leadership
– Attended meetings, trainings and shadow sessions as assigned
– Motivated and inspired 4 groups of team members, which ranged from 8-12 people, to achieve and exceed goals
– Supervised and audited floor of approximately 120 team members for time management

How did you obtain your internship? What resources did you utilize to secure your internship?
I was interested in the company before I could legally work for them, and due to this they reached out to offer me an internship once I was legally able to work!

In this case, my advice would be to make yourself known to companies, on more than one occasion it can truly make a difference!

What did your daily routine include?
I volunteered to actually assist clients and I helped them log into their online portal accounts. I also managed my team members numbers to ensure they were following metrics and work requirements.

Your favorite experience from the internship?
My favorite experience was being able to learn different areas of the business to see if there were any other areas I could possibly be interested in. The field trips and summer events were a great bonus!

What was your least favorite part of the internship?
It could have offered a higher hourly rate, but the experience I gained, and now full time employment I have was definitely worth it!

What skills did you learn and/or build upon during your internship?
I learned how to effectively communicate with clients to help them understand and get set up for success with using their online accounts. As a result, I developed valuable tech skills, that I now use every day to continue setting my clients up for success. I also gained better networking skills through this internship.

What did you learn about the industry or your career path as a result of the internship? What are your future plans?
I learned so much about mortgages and what it truly means to be a homeowner. One day I would love to be able to help others understand what they are signing up for before they get into it, but also due to this role, and my current full time roll, I want to become a communication coach to help others effectively communicate.

What advice do you have for other students seeking out internship opportunities?
Go to the networking events, go to the career fairs, apply, and apply again! Keep trying and you will land exactly where you are supposed to be!