• Application Deadline: 7/5/22
• Company: MSU Federal Credit Union
• Location: East Lansing, Michigan

In alignment with Michigan State University and Oakland University’s vaccine requirements, Michigan State University Federal Credit Union requires the COVID-19 vaccine and booster for all employees working in this position, excluding those with an approved medical or religious accommodation, as a condition of employment. As a Helpdesk Intern, individuals will spend several weeks (most interns stay approximately 6 months) in a training program consisting of on-the-job trainings in the HelpDesk team. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern’s field of study. This individual will be assigned various department projects to complete during their time as a Helpdesk Intern. Helpdesk Interns will have the opportunity to learn about the corporate culture while gaining hands-on experience.MSUFCU’s business hours are:  

• Monday-Friday (7:00AM- 9:00PM)
• Saturday (8:45AM- 3:15PM)

A schedule will be determined around the intern’s class schedule.  

Essential Duties and Responsibilities Under the supervision of the HelpDesk Manager, interns will assist the department in various tasks including, but not limited to:

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Assist with moving and installing equipment in new offices or accommodating new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings, and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the HelpDesk.

Knowledge, Skills, and Abilities Required

• High school diploma required
• Actively pursuing Associate or Bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays a high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail